B2B Support

As soon as an order is placed in your shop, it is automatically transmitted to Printlabs and becomes visible in the dashboard. Conversely, after shipment, Printlabs automatically sends the tracking...

In the dashboard, you can see for each order:the current production status (Accepted, In Production, Partial, Fulfilled — see the "Production" section)the Catalog with all product groups, their ass...

After installation, log in with your Printlabs credentials (or create an account the first time) and confirm the connection between your store and your Printlabs account. From this point on, new or...

Open the Shopify App Store in the Shopify admin area and search for "Printlabs". Click "Install app" on the app page. On the "Install app" screen, review the requested permissions (data access to o...

The Printlabs app automatically connects your Shopify store with Printlabs production. It transfers your orders to Printlabs, reports back the production status, and automatically stores tracking d...

No. Each product group is produced using its own printing process and shipped separately. For example: If a T-shirt and a glass are ordered in the same order, both items will arrive in separate pac...

Within "In Production", each item goes through several sub-steps: Called in → In Queue → Outprint Ready → In Production → Produced → QC passed → Fulfilled. Not every item goes through all the steps...

There are 4 order statuses:StatusMeaningAcceptedOrder has been received by Printlabs but has not yet been processedIn productionOrder is currently being producedPartialOrder has been partially ship...

Printlabs specialises in product personalisation. As each product is individually made for an order, our products are generally excluded from cancellation and exchange.

All support requests should be sent to: b2b(at)print-labs.deRequests are usually processed within 24 hours. The subject of each email should include:External Order ID (the last digits in the Shopif...