All support requests should be sent to: b2b@print-labs.de
Requests are usually processed within 24 hours.
The subject of each email should include:
- External Order ID (the last digits in the Shopify order URL)
- Reason
- if applicable, the customer's name
Example: 123467890 / damaged item / Max Müller
Please send one separate request per order — Printlabs treats each order individually.