| Case | Solution |
|---|---|
| Add-on was recorded in the system but is missing from the shipment | Free reshipment |
| Add-on was not recorded in the system | Reshipment not possible – cancellation must be handled by the brand |
| Add-on is to be ordered additionally at a later date | Currently technically not possible |
Important: Add-ons currently cannot be ordered (or reordered) individually. Please do not create add-ons as standalone items — the system cannot process them. If add-ons are out of stock, they will not be transferred to the system and will not be shipped
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