In the case of justified complaints, we have the right to rectification (replacement or reproduction).
A credit or cancellation is generally not possible
Printlabs bears the costs in cases of:
- poor print quality despite a flawless print template
- transport damage
- missing items that, according to the dashboard, were shipped
- swapped items
- defective material when the raw material was provided by Printlabs
The brand bears the costs in cases of:
- defective material when it was provided by the brand itself
- reprint due to inferior print template
- complaints submitted only after several months
- incorrect handling by the end customer