B2B Support

Despite careful packaging, damage may occur during delivery. In this case, we will reproduce the item free of charge.

Slight colour deviations are technically normal and are not grounds for a complaint. Before requesting a new production, please check the original print template yourself:Was the uploaded image hig...

Changes to print data are generally not possible manually through Printlabs Support, as production is automated and print data cannot be edited manually.Design changes are only possible while the s...

Cancellation is only possible while the status is Accepted:Regular order: up to 12 hours after the order is receivedPriority order: up to 30 minutes after the order is receivedYou can cancel the or...

Whether the address can still be changed yourself in Shopify or whether Support needs to handle this depends on the order status.   Order status Who changes the addr...

CaseSolutionAdd-on was recorded in the system but is missing from the shipmentFree reshipmentAdd-on was not recorded in the systemReshipment not possible – cancellation must be handled by the brand...

CaseSolutionAdd-on was recorded in the system but is missing from the shipmentFree reshipmentAdd-on was not recorded in the systemReshipment not possible – cancellation must be handled by the brand...

Add-ons are additional items (upsells) to existing products.Important: Each SKU must be prefixed with "PLS-".You can find the appropriate add-ons and SKUs in the dashboard under Catalog.

To ensure that you as a brand are informed in time before an order is rejected due to "Variant is Out of stock," you need to subscribe to Notifications in the Printlabs Dashboard. Only then will yo...

To ensure that you as a brand are informed in time before an order is rejected due to "Variant is Out of stock," you need to subscribe to Notifications in the Printlabs Dashboard. Only then will yo...