B2B Support

Rejected Orders are orders that are rejected by the system for various reasons and are not imported into the production system. A list will be made available to you as a brand weekly, or you will b...

No. Each product group is produced using its own printing process and shipped separately. For example: If a T-shirt and a glass are ordered in the same order, both items will arrive in separate pac...

CaseCosts covered byReturn / return shipment / passenger surveyBrandAnnounced electronically onlyPrintlabs

Returns are not automatically collected and checked by us — registered returns are sometimes received from DHL only after weeks or not at all. Please actively notify us of every return. For every r...

In this case, DHL probably forgot to scan the shipment, and it is considered lost. Please wait 5–7 days after dispatch before reporting this to us — the first scan is often delayed. Only after that...

In this case, we will submit an investigation request (customer inquiry) to DHL. For this, we urgently need: A fully completed, signed formr from the customer confirming non-receipt of the goods (s...

In the case of justified complaints, we have the right to rectification (replacement or reproduction).A credit or cancellation is generally not possiblePrintlabs bears the costs in cases of:poor pr...

In the case of justified complaints, we have the right to rectification (replacement or reproduction).A credit or cancellation is generally not possiblePrintlabs bears the costs in cases of:poor pr...

Distinguish between the following cases:CaseCause & solutionItem not yet shipped in the dashboardBelongs to a different product group and will arrive separatelyItem shown as shipped in the dashboar...

Defects in the raw material are generally detected during our quality control, but are sometimes only recognisable at a second glance. In any case, we arrange for a new production. If material defe...